Communication Management

1)    High on “Action” and Low on “Communication” leads to

   a.    Grape wine or confusion

b.    Low trust

c.    Builds Satisfaction and Commitment

d.    None of the above

 

(Answer: a)

 

2)    High on “Action” and High on “Communications” leads to

a.    Grape wine or confusion

b.    Low trust

c.    High Trust

d.    None of the above

 

(Answer: c)

 

3)    Stakeholder Analysis can conducted through all of the below EXCEPT

a.    Power Vs Interest/ Influence Grid

b.    Influence Vs Impact Grid

c.    Stakeholder categories based on their power, urgency and legitamacy

d.    Project charter

 

(Answer: d)

 

4)    One of the stakeholders in your project is a very senior person in the organization who has high power to influence the outcomes and has a great deal of interest in this project. What is the best method of managing communicating with this stakeholder?

a.    Monitor very closely and update him on regular basis

b.    Keep him informed of the happenings

c.    Ensure he is satisfied with the overall project progress

d.    Ignore him

               (Answer: a – Interest is high and Power is high – Manage him closely. )

5)    Stakeholder Management Strategy defines the approach to increase support and minimize the impacts of stakeholders throughout the project life cycle. It involves all the following except

a.       Organizational process asssets.

b.      Stakeholder name & Interests in the project.

c.       Assessment of the impact

d.      Potential strategy for Gaining Support or reducing obstacles.

[Answer: a]

 

 

6)    Stakeholders are the persons/organizations such as customers, sponsers, performing organization and the public that are actively involved in the project  whose interests are

a.       Negatively impacted by the execution of the project.

b.      Positively impacted by the execution of the project.

c.       Negatively or Positively impacted by the execution of the project

d.      Cannot say

 

[Answer: c]

 

7)    Ram is the new project manager to a large scale project. On the day 1 of his joining into the project, he realized that there are 20 + stakeholders with whom he needs to interact with. He thus wants to prioritize the stakeholders by classifying them according to their power and interest grid. Which of the technique he should adopt to achieve this

 

e.    Stakeholder analysis

f.     Communication requirement analysis

g.    Interpersonal skills

h.    Forecasting methods

 

(Answer: a)

 

8)    New Project manager just joined in already ongoing project. He was given resource forecast artefact. However, he wants to know how many of them he needs to onboard internally and externally. Which artefact he should refer to?

a.    Staffing Management Plan

b.    Project Charter

c.    Work Break down structure

d.    Risk Break down structure

Answer: a

 

9)    Communication Management Plan (CMP)  contains all the below EXCEPT

a.       Who needs what information, when they will need it and how it will be given tot them.

b.      Enterprise Environmental Factors

c.       Stakeholder communication requirements and level of detail

d.      Reason for distributing the information, Frequency and Person responsible

 

[Answer: b]

 

10) What is the best communication Technology option that gives maximum results.

a.    Face to Face meetings

b.    Teleconferences

c.    Live Meetings

d.    Email etc.

 

11) Selection of Communication Methodology is decided based upon all of the following EXCEPT:

a.    Urgency and need of the information

b.    Availability of Technology

c.    Duration of the Project & Project Environment

d.    Project Manager interests

 

[Answer: d]

 

12) Communication Model contains all the  below Except

a.       Sender is responsible for Encoding (i.e. Converting the message  into a language that is understood by others) &  Messaging

b.      Prevent Noise  (i.e. the factors that interferes with the understanding the message)

c.       Decode – to translate the message back into meaningful thoughts or ideas.

d.      Push Communication

 

 [Answer: d]

13) A project manager has 5 team members in a project. Two more team members have been added to the team. How many communication channels  do you have now?

a.       15

b.      28

c.       32

d.      10

 

[Answer: B]

 

Initial: 5 Team + 1 PM (you), so Total = 6 Then 6(6-1)/2 = (6 * 5)/2 = 15

 

Now: 7 Team + 1 PM (you), so Total = 8 Then (8 (8-1)/2 = (8 * 7)/2 = 28

 

14) Communication is the key to the success of a project. As the project manager, you have three stakeholders with whom you need to communicate. As such you have six channels of communication. A new stakeholder has been added that you also need to communicate with. How many communication channels do you have now?

a.    7

b.    10

c.    12

d.    16

 

(Answer: b Please realize porejct manager is also part of the team. Thus, channels are [5*(5-1)]/2

 

15) Managing Stakeholder Expectations consists of all the below objectives EXCEPT

a.       Actively Managing the expectations of stakeholders to increase the likelihood of project acceptance

b.      Addressing concerns that have not becomes issues yet

c.       Clarifying and resolving issues that have been identified.

d.      Simply Meet customers with no action and high on Communication

 

[Answer: d]

 

16) If a project manager wants to report on the actual project results vs planned results, she should use a

 

a.    Trend report

b.    Forecasting report

c.    Status report

d.    Variance report.

 

         (Answer: d. The situation describes the need to “compare”. Thus answer D.)

17) Your organization is building a large web portal that stores various artifacts related to the project, with an intent to be accessible across the globe, you decided to release a press release so that people are aware of your web portal. Which communication method is the organization making use of here?

a.    Push

b.    Pull

c.    Interactive

d.    Duplex 

[Answer a]

 

18) A project manager had a complex problem to solve and made a decision about what needs to be done. A few months later, the problem resurfaced. What did the project manager MOST likely not do?

a.    Proper Risk analysis

b.    Confirm that the  decision solved the problem

c.    Use an Ishikawa diagram

d.    Use pareto analysis.

 

Answer: B

19) During which stage of project team development, does the team members begin to work together in 100% synergy where they become interdependent and work through issues smoothly and effectively

a.    Forming

b.    Storming

c.    Norming

d.    Performing

 

Answer: d