Quality Management

1.       The Project Manager finds that one of his team members has created his own process for installing hardware. What should PMP certified Project Manager should do:

a.       Thank the Team member for the effort

b.      Find out if the process is good one

c.       Investigate Quality Management Plan to determine  if standard process should have been provided

d.      Reject the Team members inputs and ask him to follow what you say.

 

[Answer: c]

 

2.       Quality is the degree to which a set of inherent characteristics fulfil the requirements. Grade is a category assigned to products or services having the same functional use but different technical characteristics.

a.       Low Grade is always problem

b.      Low Quality is always problem

[Answer: b]

 

3.       When a product or service completely meets a customer’s requirements:

a.    Quality is achieved

b.    The cost of quality is high

c.    The cost of quality is low

d.    The customer pays minimum price

 

[Answer a]

 

4.       Which one will ensure whether appropriate “quality standards” and “Operational definitions” are used

a.       Quality Assurance

b.      Quality Control

 

[Answer: a]

 

5.       Which one will ensure “Conformance to set quality standards” and “customer set requirements” in the product being developed.

a.       Quality Assurance

b.      Quality Control

 

[Answer: b]

 

6.    Who is ultimately responsible for quality management on the project?

a.    The project engineer

b.    The project manager

c.    The Quality Manager

d.    The team member

 

[Answer: b]

 

7.       Quality Management Plan  consists of all the below  EXCEPT

a.       Describes how quality assurance will be performed within the project to meet the organization’s quality policy.

b.      Methodology being used for Quality Assurance

c.       Methodology being used for Quality Control

d.      Quality Checklists.

 

[Answer: d]

8.       Process Improvement Plan consists of all the below EXCEPT

a.       Detail steps for analysing process that will facilitate the identification of waste and non-value added processes.

b.      Process Boundaries and Metrics

c.       Targets for Quality Control metrics

d.      Targets for process improvements

 

[Answer: c]

 

 

9.       Cost Of Conformance – “Money Spent during the project to prevent Failures”. All the below are examples of Cost of Conformance EXCEPT:

a.       Training

b.      Testing

c.       Inspection

d.      Rework

 

[Answer: d]

 

10.   Cost of Non Conformance – “Money spent to correct the errors created”. All the below are examples of Cost of Non-conformance EXCEPT:

 

a.       Rework

b.      Scrap

c.       Training

d.      Warranty Work

 

[Answer: C]

11.   Cost of Non Conformance – “Money spent to correct the errors created”. All the below are examples of Cost of Non-conformance EXCEPT:

 

a.       Rework

b.      Scrap

c.       Training

d.      Warranty Work

 

[Answer: C]

 

12.   All the below will be used to ensure Quality Assurance EXCEPT:

 

a.       Quality Audits

b.      Process Analysis

c.       Quality control tools

d.      Quality Metrics

 

[Answer: d]

 

13.   All the below will be used to ensure Quality Control EXCEPT:

 

a.       Cause and Effect Diagram

b.      Process Analysis

c.       Pareto Analysis

d.      Inspection

 

[Answer: b]

 

14.   “80% of Italian Economy was controlled by 20% of People” – This is the outcome of

 

a.       Pareto Analysis

b.      Fishbone Analysis

c.       Process Analysis

d.      Control charts

 

[Answer: a]

 

15.   “You are the program level manager with several project activities underway. In the executing process group, you begin to become concerned about the accuracy of progress reports from the projects. What would be BEST support in your opinion that there is a problem?

 

e.    Quality Audits

f.     Risk quantification reports

g.    Regression Analysis

h.    Monte Carlo Analysis

 

Answer: a 

 

16. A control chart helps the project manager determine if a process is functioning within the set limits. A process is said to be out of Control if

a.    A data point falls outside of the upper or lower control limit

b.    Rule of Seven – 7 contiguous non random points grouped together in a series on one side of the mean

c.    A &B

d.    None of the above.

 

Answer: C

 

17. A project Manager and team from a firm that designs railroad equipment are tasked to design a machine to load stone onto rail road cars. The design allows for 2% slippage amounting to over 2 tons of spilled rock per day. In which of the following does the Project Manager document Quality Control, Quality Assurance and Quality Improvements in the project?

a.    Quality Management Plan

b.    Quality Policy

c.    Control Charts

d.    Quality Baseline

 

[Answer: a]

 

18. Pareto charts help the Project Manager:

a.    Focus on the most critical issues to improve quality

b.    Focus on stimulus thinking

c.    Explore desired future outcome

d.    Determine if process is out of control

 

[Answer: a]

 

19. The project team has created a plan for how they will implement the quality policy. It addresses the organization structure, responsibilities, procedures and other information about the plans for quality. If this changes during the project, WHICH of the following plans will also change?

a.    Quality Assurance

b.    Quality Management

c.    Project Management

d.    Quality Control

 

[Answer: C – The plan described is quality management plan. Since the quality management plan is included in the project management plan, changing the quality management plan will also change the project management plan]

 

20. You are the program level manager with several project activities underway. In the executing process group, you begin to get concerned about the accuracy of progress reports from the projects.  What would BEST support your opinion that there is a problem?

a.    Quality Audit

b.    Risk Quantification Report

c.    Regression Analysis

d.    Quality Control

e.    Monte Carlo Analysis.

 

[Answer –a]